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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julie Beard

October 9, 2025

5  out of  5
rating by Julie Beard
"I have worked with Glen and his team for years and have always been very happy with their service. They are very responsive, pleasant, and take the time to make sure you fully understand your coverage. I have never felt pressured to purchase extra policies or increase coverage. They advise, but don't pressure! They listen and work with you to make sure you have just what you need!"
We responded:
"Julie, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Fast, friendly, capable, client-centered and responsive are some of the words we strive to live up to here. Thank you for the 5 star review! "
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Kenneth Kelley

September 29, 2025

5  out of  5
rating by Kenneth Kelley
"Eazy to talk to, understanding"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amanda Smith

September 24, 2025

5  out of  5
rating by Amanda Smith
"I have had such a positive experience with Glen Reichenbach and his team at the State Farm. He took the time to explain all of my options for both home and auto coverage, making sure I understood what i was getting and why it mattered. The team is always quick to answer questions, responsive when I need help, and genuinely friendly to work with. It's reassuring to know I'm fully covered and that I have people I can trust looking out for myself and my family. Highly recommend to anyone looking for reliable insurance and outstanding customer service!"
We responded:
"Thank you for an effusively positive and detailed review our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We appreciate you too, Amanda!!"
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Chad

September 23, 2025

5  out of  5
rating by Chad
"Very friendly and personable people and great rates!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Chantell Kirby

September 22, 2025

5  out of  5
rating by Chantell Kirby
"They contacted me before my insurance from another state auto drafted and save me a lot of money! Thank you"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Andrea Filp

September 18, 2025

5  out of  5
rating by Andrea Filp
"My experience has been easy, yet super informative from the start. Glen and his team always go above and beyond to be sure you receive exactly what you need and for a good price. Glen takes time to get to know you personally, making you feel valued and not like you are just another customer. I highly recommend choosing this location!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Marki Brumbaugh

September 17, 2025

5  out of  5
rating by Marki Brumbaugh
"Awesome customer service and very helpful!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Leslie Riley

September 15, 2025

5  out of  5
rating by Leslie Riley
"Received a phone call from them for a quote. Normally don’t listen but did this time and so glad I did! Got car insurance for a very low rate and the people at the office at so nice! Can’t remember the name of the girl that called but she was beyond helpful. Also Glen came out and introduced himself. So nice!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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J R

September 12, 2025

5  out of  5
rating by J R
"First time home buyers, motorcyclists, This is the office/branch for you! Always looking out for their customers and saving you a ton of money. I am so thankful we found Amber again and we made the switch to State Farm! I had worked with her in the past with our auto and motorcycle insurance and always remembered how easy she was to work with, so reconnecting through the Glen Reichenbach office was such a win. Amber helped us save a ton on our car and motorcycle insurance, and as a first-time homebuyer, I can’t say enough about how much her guidance with homeowners insurance meant to me. She explained everything clearly, answered all of my questions, and gave me peace of mind knowing we have the right coverage at a price that fits our budget. With the savings we got, it almost feels like our homeowners insurance is free compared to what we were paying before! What really makes the Glen Reichenbach office stand out is their personal touch. It’s such a relief being able to pick up the phone and call directly—no endless hold times, no feeling like just another number. They know their clients, they care, and they make the whole process simple and stress-free. If you have questions about your insurance, need to file a claim - You call your local office directly. We love that! I highly recommend the Glen Reichenbach State Farm office and Amber to everyone looking for an insurance team that saves you money, explains everything, and truly looks out for you. She even informed me about mortgage protection, which I had no clue about. Thank you so much For answering all my questions, and giving me peace of mind on this first time home buyer journey. State Farm has been amazing so far!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Emma Lewis

September 12, 2025

5  out of  5
rating by Emma Lewis
"Tessa is the best!! She is so personable, easy to talk to, and you can tell she genuinely cares about protecting you and your assets. Highly recommend this office and Tessa specifically!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We agree that with everything you wrote about Tessa and the whole team! We are good neighbors with a checkbook to help protect who and what is important to you! If you ever have any questions or need assistance, we’re here to help! "
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Annette Davis

September 10, 2025

5  out of  5
rating by Annette Davis
"Glenn and his team are always there to answer a question by phone or in person. I have stopped in to pay my bill and it was a very quick and easy task. They make sure our coverage matches our needs as a family. We feel safe and protected for what ever may come our way."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Jodi Ward

July 18, 2025

5  out of  5
rating by Jodi Ward
"Amber was great dealing with I highly recommend him"
We responded:
"Jodi, thank you for your 5 star Google review! We appreciate your trust and support and are committed to your success. Protecting what you’re building is part of our mission. Being a good neighbor in our community includes being excellent for friends, family and neighbors by helping people recover well from unexpected loss. Hope to see you again shortly!"
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Dan DiDonato

July 16, 2025

5  out of  5
rating by Dan DiDonato
"Amber was super helpful and gave a super great rate compared to other companies! State Farm is the way to go!"
We responded:
"Dan, from one good neighbor to another, thank you for sharing your positive experience with a 5 star Google reviews Amber and all of us strive to be communicative, educational, respectful, positive and supportive. That’s how we support our community!!"
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Dorothy Rowlands

July 10, 2025

5  out of  5
rating by Dorothy Rowlands
"My husband and myself are very happy with Amber and the state farm team in Massillon Ohio we are new to them but look forward to a long relationship"
We responded:
"Dorothy, thank you for sending in a review of your positive experience with our office. We look forward to serving and continuing working with you to protect your who and what you most value. "
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Matthew Ross

July 4, 2025

5  out of  5
rating by Matthew Ross
"EVERYONE at this office was super helpful when I had to deal with the aftermath of a hit and run. I called this office with questions about the claim, tow, rental car, and payout process and every single person I got in touch with was not only sympathetic, but extremely helpful and covered everything I could hope for while making the process seamless. This place deserves recognition. Thank you all."
We responded:
"Matthew, thank you for the thoughtful and specific review highlighting our team’s warm and friendly attitude and attention to detail. We’re glad to be your good neighbor State Farm Agency!!"
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Jenny Bennett

June 25, 2025

5  out of  5
rating by Jenny Bennett
"If you are looking for insurance, I highly recommend Glen and his team. They are always kind and genuinely interested in helping you get the best coverage possible without paying more than you can afford. If you have a question, Glen will answer it in a way that you can understand, not just insurance lingo. Give them a try!"
We responded:
"Making the complex simple and explaining options for you do decide between is a fun part of our responsibilty! You guys are a treat to work with. Thank you for the review, Jenny!"
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Reed Brown Jr.

June 11, 2025

5  out of  5
rating by Reed Brown Jr.
"Glen has always been helpful and made sure I was covered as I wanted. I have no complaints whatsoever with him or his people. I have been with him many years."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chris Roshong

June 11, 2025

5  out of  5
rating by Chris Roshong
"Great experience with Glen & his staff. Always friendly & helpful with all insurance issues. Highest recommendation!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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William fitzgerald

June 10, 2025

5  out of  5
rating by William fitzgerald
"Great people to deal with. Very friendly and Profesional. Saved me a lot of money and gave me better coverage. Would highly recommend to others."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Deborah Hall

May 23, 2025

5  out of  5
rating by Deborah Hall
"I called a few days ago to make my monthly payment. Abbie was very kind and thorough and helped with questions that I had. Thank you Abbie!"
We responded:
"Deb, it is a pleasure partnering with you! Thank you highlighting the energy and helpfulness that Abbie brings to our team!"
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Sue Oster

May 20, 2025

5  out of  5
rating by Sue Oster
"Abbie was extremely helpful in getting everything accomplished that I needed. Great job Abbie!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! We appreciate also you highlighting Abbie's expertise and empathy. "
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Randy

May 20, 2025

5  out of  5
rating by Randy
"Everyone in this office is wonderful to deal with. Great deals, customer service and very personable. I highly recommend! Thanks Amber"
We responded:
"Randy, thank you much for sending 5 stars and highlighting that Amber was helpful. We aim to be consultive, personal and referable. We hope to earn introductions to people just like you to assist. "
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Justin Weisent

May 4, 2025

5  out of  5
rating by Justin Weisent
"Very thorough, honest and real. Would highly recommend glen to anyone looking for insurance"
We responded:
"Justin, thank you for a thoughtful post and 5 star google review! Helping people build financial plans that manage/transfer risk and build assets through State Farm and our partners and then recover well when claims happen is a difference maker that creates referable level experiences and long term clients! "
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Philip Lohmeyer

April 24, 2025

5  out of  5
rating by Philip Lohmeyer
"Great people who took care of all our needs. UPDATE: Would give them 6 Stars if possible: I was in several time over the past few weeks on an issue for my Dad and Amy has gone above and beyond to help make this situation better. Her professionalism and willingness to help is not often seen in todays workplace. I would highly recommend this agent."
We responded:
"Philip, thank you very much for taking time to send us a 5 star google review! We love being partnered with you and serving our community!"
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Hopeful Browns Fan

April 23, 2025

5  out of  5
rating by Hopeful Browns Fan
"Amber and Tessa were great help as they were everything you want in customer service"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."