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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Reed Brown Jr.

August 19, 2026

5  out of  5
rating by Reed Brown Jr.
"I met with with Erica and we merged vehicle coverage onto just my policy and I actually saved me money in the long run. This agency has always treated me well and that is why I have stayed with Glen."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lori Deitz

August 13, 2026

5  out of  5
rating by Lori Deitz
"Great insurance company and staff! Great rates! They were so helpful in transitioning from my previous provider. Thank you for going above and beyond!"
We responded:
"Lori, thank you for your 5 star google review! We love being your State Farm partner and choice to manage risk! Welcome to our agency! "
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Kassandra Hamid

August 13, 2026

5  out of  5
rating by Kassandra Hamid
"Would recommend to anyone! Amber is always a pleasure to work with and anytime I have questions or need a change to my policies, she is right on! I can always count on getting accurate information, my questions are always answered, and I'm never rushed! Thank you so much!"
We responded:
"Kassandra, thank you for mentioning your experience with Amber. She and the entire team are honored by your public 5 star review. We're very happy to be your choice and partner. We look forward to our next interaction and service opportunity!"
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Aaron Jamieson

August 13, 2026

1  out of  5
rating by Aaron Jamieson
"DO NOT do business with this terrible insurance company or Glen. They’ll take you for all you have and then find any and all excuse not to pay what they should!! They took advantage of my mother with dementia and denied her claim when a tree fell on her car! Then he tried to give me “non insurance” advice. I’m going to the Attorney Generals office and the insurance board. I’m going to make it my life’s work to make sure this agent is stripped of his license. No one should be treated the way my mom and our family has been treated! Say no to Glen and State Farm the bottom of the barrel humans that will not care about anything but the bottom line!"
We responded:
"Rachel, thank you for sharing your concerns. We understand how frustrating it can be when an insurance claims does not have the outcome someone has hoped for. While we cannot discuss the details of another person's claim or policy in a public forum, insurance coverage must be in force at the time of the loss to be covered. Our office takes these situations seriously and works to explain coverage and claim decisions as clearly as possible. We would be happy to discuss any remaining questions directly. "
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Charles Little

August 7, 2026

5  out of  5
rating by Charles Little
"I've dealt with alot of insurance agents and companies over the years. But to have an agent that goes above and beyond what your expecting is breath of fresh air. And Amber worked to get me the best deals on my buisness policies. And if your having one of those days when nothing goes right. Well she's so happy and cheerful it will turn your day right around. So I dont ever give any company or person a 100% approval. But Amber and state farm definitely get it. And there's hope after all that there's still some good people out there so Amber you get ☆☆☆☆☆"
We responded:
"Charles, thank you for sharing your positive experience! We are very proud of Amber and the entire team as providing top notch service, consulting and sales experience is part of our core values. State Farm and our Reichenbach Agency team strive to be prompt, friendly, consultive and effective both when constructing and maintaining appropriate coverage but also when at times of claim. We appreciate your public feedback!"
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Ed Evans

June 26, 2026

5  out of  5
rating by Ed Evans
"Great place to go for insurance"
We responded:
"Thank you, Ed for dropping a 5 star google review for us! We're grateful for your engagement and satisfaction with our office!"
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Conie Totten

June 16, 2026

5  out of  5
rating by Conie Totten
"We love Amber. She is very helpful, very nice and very understanding. She helped us alot to see what's best option for us. She's Great and very patient with all our questions. Goptions, great prices and great ppl."
We responded:
"Thank you for your support of our office and team member Amber! Your positive feedback is an encouragement that we are on the right track as we seek to combine human and digital for the best combination of customer experience .


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Lynnmarie Fye

May 22, 2026

5  out of  5
rating by Lynnmarie Fye
"If you are looking for the best insurance agent and company, I highly recommend Glen Reichenbach at State Farm. Glen is an excellent agent, and his staff is absolutely superb. Every time I call, a real person answers the phone. On the rare occasion I hit voicemail, they return my call within a few hours. Furthermore, any insurance claims are handled quickly and with the utmost professionalism. Years ago, I was with a different major insurance provider, but they became completely impersonal. If you want a top-tier insurance experience, go with Glen. He and his team are truly the best!"
We responded:
"Lynn, thank you for the detailed and strong endorsement. We appreciate you and your trust! "
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Heather

May 7, 2026

5  out of  5
rating by Heather
"Glen was friendly, thorough and explained my options very well. I appreciate the personal approach of him and his employees."
We responded:
"Heather, client consults like the one we did today is part of our added value as it helps you be confident that you're protecting who and what is important to you in the smartest ways possible. We're grateful to be your choice for managing risk. "
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Carey Norris

May 2, 2026

5  out of  5
rating by Carey Norris
"I have been with State Farm for 36 years now. Their rates have always been competitive and fair. I hear so many stories about other companies rates skyrocketing for friends and family. I have been with 4 different agents over time. They and their staff have always made me feel important."
We responded:
"Carey, we love the feedback that you feel important when we get to interact and help. To be referrable and a belief that people deserve to be treated as good or better than we would like to be treated is part of our DNA. AND, yes for decades State Farm has been competitively priced with coverage and service on that coverage that leads to feedback like yours. Thank you for being another good neighbor and for posting a google review."
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Patrick Rowland

April 30, 2026

5  out of  5
rating by Patrick Rowland
"Very helpful and pleasant to work with when starting new service. Everyone in the office went out of their way to make it a great experience."
We responded:
"Pat, than you for the positive review and feedback! We strive to be excellent, referrable, helpful and a positive force in our community. We appreciate you trusting us as your partner for managing financial risks."
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BJ Schultz

April 2, 2026

5  out of  5
rating by BJ Schultz
"Always goes over my coverage to make sure I have what i need. Glen is a Very friendly and professional person and agent."
We responded:
"BJ, we're ecstatic that you're ecstatic. Thank you for taking a minute to recommend us via Google and give positive feedback regarding our office!"
Profile photo of Nancy A. Miller

Nancy A. Miller

March 30, 2026

5  out of  5
rating by Nancy A. Miller
"Today I went to this State Farm office without a prior appointment and was met with a smile by the front desk staff. I was told that a walk-in would not be a problem. Then the agent Amber came and welcomed us back to her office. I had a complex situation of needing to add 2 cars and my home with 3 drivers, I also needed to cancel a prior insurance policy as well. Amber was extremely efficient at her work, she was a true professional to us. In just a few minutes we had everything settled, from insurance cards, changes made with our mortgage company, etc. Every staff member was kind enough to help us out.
Thank you for a smooth and professional experience.
I highly recommend this Glen Rieichenbach State Farm office in Massillon."
We responded:
"Nancy, highlighting the warm, friendly and inviting customer service team and our sales team efficiency, capacity and empathy as well made our day. We're pleased to be your go-to team for managing risk! "
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louis smith

March 30, 2026

5  out of  5
rating by louis smith
"Staff and Glenn are very helpful Top notch company"
We responded:
"Louis, thank you so much for taking time to add positive comments regarding our office and team. We take our responsibilities seriously and it shows as we help more people in more ways than almost any office in the vicinity. Thank you for being a Reichenbach Agency State Farm Insurance Client."
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Kaidence Pritchett

March 18, 2026

5  out of  5
rating by Kaidence Pritchett
"Great service"
We responded:
"Kaidence, thank you for the Google 5 stars and comment. Our customer service team works to make complex topics easy. We appreciate you!!"
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Bob Elliott

March 17, 2026

5  out of  5
rating by Bob Elliott
"She did an excellent job She was efficient and helpful Thank you State Farm and Amy"
We responded:
"Bob, thank you for mentioning Amy specifically! She's a delight and a rock star for clients and our team! It is great earning and reading your positive feedback!"
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carmat234 Keller

March 7, 2026

5  out of  5
rating by carmat234 Keller
"I’m a new customer with State Farm and Glen Reichenbach. I switched because the rates were better than my previous experience, but I was pleasantly surprised by the service level provided by their team. Amber Anslover worked hard with me a longtime, providing many quotes before I made the switch. Thank you!"
We responded:
"We appreciate the 5 star google and positive feedback. We're pleased to earn your business and comments regarding our team's commitment to consulting well and helping you make decisions that optimize your coverage for you and your family."
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Christa Watkins

March 5, 2026

5  out of  5
rating by Christa Watkins
"These guys have been good to me since I started. 5 stars."
We responded:
"Christa, Thanks for the Google shout-out! We love helping you with your insurance needs! "
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Amanda Dowdell

February 25, 2026

5  out of  5
rating by Amanda Dowdell
"My experience was wonderful, so helpful and such good prices I'm glad I came to you guys today.I was a customer with my other insurance For ten years , I hope to be with you guys longer."
We responded:
"Amanda, thank you for taking a moment to share your experience with our team. Star Farm is the premier partner for families and individuals for managing risk and our office works to be the premier partner in our community for making that experience and protection personal. Thank you again for the 5 star feedback





"
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Alie Turay

January 24, 2026

5  out of  5
rating by Alie Turay
"I am very excited for joining the State Farm insurance company. "They Helped me and my family with good coverage. They are very helpful and friendly. Everything about them is great 👍 🇺🇸❤️"
We responded:
"Thank you for your google 5 star review and encouraging comments. We are pleased to be your choice for protecting you and your family. "
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Diana Castile

January 20, 2026

5  out of  5
rating by Diana Castile
"I have been with State Farm for 57years. Glen has been our agent for most of those years. He has taken very good care of our insurance needs and has been a blessing since my husband passed. He is truly dedicated to his clients. Tessa and Amber have been awesome to work with. Such a pleasant, knowledgeable and caring staff."
We responded:
"Diane, it is really great to see your positive feedback on this platform! It is a pleasure being partnered with you for protecting who and what is most important to you for all of these years. State Farm and the Reichenbach Agency work hard to be a GREAT neighbor for you and our community!"
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Anthony Aslanes

January 14, 2026

5  out of  5
rating by Anthony Aslanes
"Amber is amazing !"
We responded:
"Anthony, thank you for taking time to give a 5 star review to Amber. We’re grateful to be partnered with you! "
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Sam Henderson

January 14, 2026

5  out of  5
rating by Sam Henderson
"I have been with Glen for 13 years and my parents before me. He is a great agent and his office staff is always helpful. I recommend Glen as an insurance agent to anyone that I can. 5 stars from me!"
We responded:
"Sam, we’re thrilled that you have chosen our team to help protect you and your family. 5 stars to you!! "
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Jacquelyn Koene

January 6, 2026

5  out of  5
rating by Jacquelyn Koene
"I have had a wonderful experience with this company, which has helped to educate me in the right ways to help protect my family. They are considerate of my time and offer valuable insight and advice on the most useful coverage, tailored to my needs without any unnecessary nonsense. My experience with Erica through this agency was particularly delightful and enlightening. I am happy to be working with great people whom I can trust. Thank you for your service!"
We responded:
"Thank you for the effusive and specific feedback. We’re grateful to be your choice for risk management and risk transfer services for you and your family! "
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Patel Prajesh

December 22, 2025

5  out of  5
rating by Patel Prajesh
"Great rates and personal help with coverage options. 5 stars."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."